4 Right to cancel

4.1 Under the Consumer Protection (Distance Selling) Regulations you have the right to cancel an order and return the products to us, subject to the following conditions:-
4.1.1 We must be informed by you in writing of the cancellation within 7 calendar days from receipt of the product
4.1.2 Where services are to be provided we will only accept cancellation if, within 7 days, we have received written notification to cancel AND the service hasn’t commenced
4.1.3 The products must be unused and returned in the original condition and original undamaged packaging
4.1.4 You have to pay the cost of returning the products to us
4.1.5 We can only refund the cost of the products. Postal costs incurred by us to deliver the products to you will not be refunded
4.1.6 Where delivery was “free”, 15% of the product purchase price will be deducted from our refund to you to cover our postal costs
4.1.7 Certain types of goods are not covered under these regulations such as books, DVD’s, custom made or customer specification goods, perishables and livestock
4.1.8 You will have to return the products within 7 days from the date of cancellation
4.1.9 If a product is not in a re-saleable condition then we will not be able to offer you a refund. We will send the product back to you and you will have to incur the cost of any return delivery
4.1.10 If the goods are damaged in transit we reserve the right to refuse a refund and it will be your responsibility to seek compensation from the carrier
4.1.11 Once we have received the product and satisfied ourselves that you complied with the above conditions we will make an immediate refund.

5 Warranties & Replacements

5.1 Subject to the clauses below, products offered by us, where new, are sold with the benefit of and subject to the manufacturers terms applicable to warranty and guarantees.
5.2 No liability is accepted for:-
5.2.1 Any default resulting from fair wear and tear
5.2.2 Accidental or wilful damage
5.2.3 Negligence
5.2.4 Failure to follow manufacturers instructions
5.2.5 Misuse, alteration or repair of the product without manufacturer approval.
5.3 There shall be no liability under any such warranty or guarantee if the total price for the product has not been paid.
5.4 Subject to clauses 5.1 and 5.5, if a valid warranty claim is made, we will replace or repair at our discretion the product free of charge. After the warranty period we may make a charge for either of these remedies.
5.5 We shall (at our or the manufacturers option) have the right to fulfil our obligations under clause 5.4 by refunding you the price you paid (or a proportionate part thereof, depending on age and condition). That will be the extent of our liability to you.
5.6 Items found to be damaged on delivery must be reported within 24 hours of receipt. Damaged goods will need to be returned to us before a replacement is dispatched.
5.7 Products returned subject to clause 5.6 must be sent back via standard Royal Mail or Parcel Force and then full postage charges will be reimbursed once the product has been received by us.
5.8 Clauses 5.6 and 5.7 do not apply to Aquariums, Tanks and Associated Stands. We regret to advise that once you have accepted delivery of these goods we can not offer any refunds.